Hair Salon Policies

We Listen, then We Create and
make you feel like you're at home!

Below are some guidelines that will help make everyone's visit pleasurable. While this section appears to be lengthy, the objective is to define "normal" expectations so that everyone enjoys the atmosphere and environment within Beyond the Fringe Hair Designs.

Thank you for your understanding and support!


Appointments
Please arrive early for your appointment to ensure your services run as smoothly as possible As much as we would like, we cannot guarantee service for late arrivals. In most cases, we will have to reschedule you or possibly abbreviate the intended services.

Cancellations
We ask that you notify us at least 24 hours in advance if you are unable to keep your appointment. In the event that a scheduled service provider is unable to work, Beyond the Fringe will do everything possible to accommodate your wishes. This could result in rescheduling the appointment for another date/time or enabling you to see another service provider. In all cases, we want to ensure that your desires are met!

Cell Phones and Pagers
Our goal is to provide a relaxing atmosphere so that you may enjoy our services. Please put cell phones on vibrate or turn them off while visiting the salon. You are welcome to use your cell phone in the reception area.

Children
We love families and children. However, we use chemicals, hot irons and sharp scissors - and don't want anyone to be injured while visiting Beyond the Fringe Salon, least of all a child. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. If you must bring your children with you for your appointment, they must be well behaved.

Again, thank you for your cooperation!

Gratuity
Gratuity is not included in the price of services unless specified. If you are satisfied with your service, a 15% to 20% tip is customary.

If you are unhappy with your service, please let us know so we can make it right! Our primary objective is to ensure each service and visit meets your satisfaction.

Professional Retail Policy
Products may be returned within two weeks of purchase

Payment
Beyond the Fringe proudly accepts checks, cash, Visa, and MasterCard. Please note that there is a $35 fee for any returned checks.

Membership and Rewards
As of January ,1 2007, we offer four great client programs. Our Membership Program offers you many different advantages and savings via the four (4) different membership levels. Also, our Rewards Program offers you earned points - good for discounts on product and services. Please see our Members Page for more exciting details!

Parties and corporate groups are always welcome
For the best service, schedule your appointments as far in advance as possible to ensure all specific requests and needs are accommodated. To inquire about rental facilities, please call 908-371-0003.